Terms and Conditions

Please make sure you read these terms and conditions before booking your holiday.

The contract with us is binding only when we issue our written confirmation and account with the lead party shown at the top of the invoice. Until then we shall be under no liability to you whatsoever. On filling out your booking form we expect a deposit of 10% of the total price to be paid immediately. Until this deposit has been received we reserve the right to cancel your holiday at any time. If we are unable to accept your booking we shall return your deposit immediately. The balance of the holiday price must be paid 10 weeks prior to departure or at the time of booking if within 10 weeks. Clients who do not pay the invoice at the due time are liable to have their holiday cancelled and cancellation charges levied. The lead party is responsible for all payments due.

Our Responsibility

(a) We will use our best endeavour to provide the holiday in accordance with the booking.

(b) In certain circumstances, it may be necessary for us to make a change in the arrangements for the holiday. This is only done where it is absolutely necessary to do so and, if in our opinion, the alteration affects the quality of the holiday, we will offer compensation, but shall be under no further liability.

(c) Our "accommodation only" holiday is not governed by the terms and conditions of an Air Travel Organisers Licence (ATOL) issued by the Civil Aviation Authority nor are they covered by the Package Travel, Package Holidays and Package Tours Regulations 1992. When you book a “villa only” holiday with us, we are not liable in any way for any other aspects of your travel arrangements that you have made.

Airlines and other suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant transport provider or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions.

Cancellation by you

All cancellations must be made by the person who signed the booking form, in writing by recorded delivery, registered post or fax, to us and shall take effect upon the date of receipt of the notice of cancellation by us.

Cancellation charges

If you have to cancel your holiday, you will be charged in accordance with the following scale:

Outside - 10 weeks of departure date: loss of deposit

Between - 10 weeks - 6 weeks: 40% charge

Between - 6 weeks - 4 weeks: 50% charge

Between - 4 weeks - 1 day 100% charge

(including no show at airport)

Cancellation charges are based on the total holiday costs. (Cancellation charges are sometimes reclaimable on your insurance policy.) However, please note that we do not provide holiday insurance. It is your own responsibility to take out your own holiday insurance.

We must always receive the same portion for the villa element of the holiday even if part of your party cancels.

We guarantee that once you have had your booking confirmed, no matter what happens to the exchange rate, the basic price of your holiday will not be increased. We reserve the right to change any of the prices, services or other particulars contained in this website at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such agreement.

Currency

The local currency throughout southern Europe is the Euro.

Website Accuracy

All information in this website has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control, and if we are advised of this, we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as restaurants, water sports and water parks etc may not operate at all times of the season.

Complaints

Should you have a problem on your holiday, it is a condition of booking with us that you must report it to our local representative as soon as possible. We must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is not acceptable to make a serious complaint after you have come home and when our local representative and ourselves in the UK were not clearly made aware of the severity of your concerns. It is therefore extremely important that if you have a complaint that is seriously affecting your holiday enjoyment you must write down brief details and ask our representative to fax it to us in the UK. We will then send a fax back acknowledging your complaint which will be handed back to you by our representative. Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters. If you are ill or injured whilst on holiday, you must, in addition to reporting your illness to our representative, consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us as a result of your illness or injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both of those doctors. All complaints should be made in writing to us in the UK within 14 days of your return home. Any claims made more than 90 days after your return date will not be considered. Failure to follow these procedures, communicated through the lead party, will reduce or extinguish any rights you may have to make a claim against us or any relevant supplier.

Check in and check out

Our villa is booked from 12pm on your arrival day to 10am on your departure day. On your arrival the maid may still be tidying up until as late as 3 to 4pm. On your departure date the maid may turn up as early as 9am in order to start preparing the villa.

Our villa has a damage deposit of £150 which will be included on your invoice and payable with your balance. This amount will be refunded to you within 4 weeks of your return date, subject to damage. The villa is for normal holiday use and should be treated with respect. In the event of substantial damage/abuse to the villa you will have to leave and find alternative accommodation at your own cost.

Behaviour

We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, or representatives, to cause distress, damage, annoyance or danger to our employees or to any third party, or the property.

If you are prevented from travelling on an aeroplane because in the opinion of any person in authority at the airport, you appear for whatever reason unfit to travel, we have no further responsibility for your holiday, including any return flight. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements. We reserve the right to refuse any bookings that we think will be a nuisance to the owner.

Telephone

Our villa does not have a telephone. We would advise you to take a mobile telephone with you.

Special requests

If you have a special request we will endeavour to carry it out where possible. We cannot guarantee that special requests will be met and are not liable if they are not met.

Villa Occupancy

All the names of those persons staying at the Villa overnight, during the villa rental period, must be given to us before departure. Our representative must be informed of any additional people staying at the villa overnight and you will be informed of any charges incurred. The number of people staying at the villa must not exceed the maximum number as shown in our brochure or web site. We reserve the right to ask any person to leave the villa in the case of non compliance.

Satellite T.V.

We cannot guarantee access to all/many of the channels as Sky/digital de-coder cards are not legally available overseas. It is very unlikely that you will be able to view Sky Movies or Sky Sports channels. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be.

Glass windows and doors

Please be very careful with windows, especially full length glass patio doors. The glass may not be toughened and occasionally in a strange environment accidents occur more easily than they can do so at home. We are not liable for damage caused by glass doors and windows.

Villa and safety

We do not claim that any villa is totally child friendly or safe and care should always be taken, especially around the pool area with supervision being given to children. Our villa is aimed at families and we have made every effort to ensure that reasonable care has been taken to address matters within the borders of the property. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. Telephone us and ask us as many questions as you want. If something is important to you, then do not assume something but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Many terrace walls are 90cms to 1 metre high, whilst others may be less. There are areas with low walls which are not gated or blocked off. If you have any concerns about the safety of our villa please contact us immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.

Our Liability

We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your holiday. Our obligations, and those of our suppliers providing any service or facility, should be to do so with reasonable skill and care. Standards of, for example safety, hygiene and quality vary. Sometimes these standards will be lower than those expected in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded).If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two years of your return home. If we accept any liability or are adjudged to have for a claim that you make, you must assign to us any rights that you may have against any of our servants, agents or suppliers who are in any way responsible for the failure of your holiday or any death or personal injury you may suffer, you must also co-operate with us in any claim. Other than that set out above and as detailed elsewhere in these booking conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.

Data Protection

We will not supply any personal client information to any third party excepting that which is required by a supplier to process your booking.

General

It is the clients responsibility to ensure that all their documentation is in order. Please check them carefully.

Casa Da Paz